At Nazmi Boutique, we want you to love every piece you purchase from us. If something isn’t quite right, we’re here to help with returns, exchanges and store credits—within a few simple rules. Please read this page carefully before requesting a return.

Read This First – Quick Rules

To be eligible for a return or exchange, your item must be:

  • Unused – not worn, tried for a long duration, or used.

  • Unwashed – no washing, dry-cleaning, or spot cleaning.

  • Unaltered – no alterations, hemming, stitching, or custom changes.

  • In its original condition & packing (including boxes, covers, etc., if any).

  • With all original tags & price tag attached.

    • If any tag/price tag is removed, the item is NOT eligible for return or exchange.

For items that are damaged, defective, or wrong item received, you must:

  • Share a single clear unboxing/damage video

  • Within 24–48 hours of delivery

  • The video should clearly show:

    • The outer package

    • Opening of the parcel

    • The product and the issue (damage/defect/wrong item) clearly

Shipping & express delivery fees are non-refundable under all circumstances.

Items marked “Final Sale”, “No Return”, “Clearance”, or “Sale – No Exchange” are NOT eligible for return, exchange, or refund.

 

Return / Exchange Window

  • You must raise a return or exchange request within 3 days of delivery.

  • After this period, we may not be able to accept any requests except in rare, special cases at our sole discretion.

Items Not Eligible for Return/Exchange

The following categories are not eligible for return/exchange (unless damaged/defective/wrong item and supported by a valid unboxing video):

  • Items marked “Final Sale” / “No Return” on product or at checkout

  • Products that are used, washed, altered, or damaged by the customer

  • Items with tags or price tag removed

  • Products with perfume, stains, makeup marks, sweat, or odour

  • Accessories, innerwear, or hygiene-sensitive items (if applicable)

  • Custom-stitched, made-to-measure, or personalised products (if any)

Start a Return / Exchange – 2 Simple Steps

Step 1: Contact Us

Get in touch with us via:

When you contact us, please share:

  • Order ID

  • Full Name & Contact Number

  • Clear reason for return/exchange

  • Single unboxing/damage video link or attachment

    • Required only for damage/defect/wrong item cases

Our team will review your request and respond with the next steps and eligibility confirmation.

Step 2: Send the Product Back

Once your request is approved, we will guide you on how to send the product:

a) Pickup by Our Courier (Where Serviceable)

  • We will arrange a reverse pickup from your address where our courier service is available.

  • Please pack the item securely in its original packaging.

  • Do not remove any tags/price tag.

  • Hand over the parcel to the courier person as instructed.

b) Self-Ship (If Pickup Not Available)

  • If reverse pickup is not available for your pincode, we will share our return address.

  • You will need to self-ship the parcel via a reliable courier service.

  • Please pack the item securely and keep the tracking ID safe until we confirm receipt.

Note: In some cases, we may offer courier reimbursement (for wrong/damaged/defective items) at our discretion, based on courier slip and our policies.

What You’ll Get – Resolution Options

Once your return is received and passes our quality check (QC), you may be eligible for:

Exchange

  • Size exchange is allowed once per order, subject to stock availability.

  • If your requested size is not available, we can offer store credit or refund (for eligible prepaid orders) as per policy.

Store Credit

  • You may choose Store Credit instead of refund.

  • Store credit will be:

    • Issued as a coupon/voucher or credit note

    • Valid for 6 months from date of issue

    • Can be used only on Nazmi Boutique – Fashion Store for future purchases

  • Store credit cannot be converted to cash.

Refund (For Eligible Prepaid Orders Only)

  • Refunds are usually applicable only on prepaid orders, subject to approval and policy.

  • Refunds will be processed to the original payment method (e.g., bank/UPI/card) after QC approval.

  • Please allow 7–10 working days for the refund to reflect, depending on your bank/payment gateway.

⚠️ Shipping charges, express delivery fees, and any payment gateway charges are non-refundable.

Quality Check (QC) – Important

Every returned item goes through a strict Quality Check.
Your return may be declined if:

  • The product is found used, washed, altered, or damaged

  • Tags and/or price tag are missing, cut, or detached

  • There are stains, perfume, sweat, makeup, or odour

  • The item is received in poor or unsafe packaging

  • The product differs from what was approved for return

If QC fails:

  • We will inform you that the return has been declined.

  • The item will be shipped back to you, and

  • Re-shipping charges will apply, which must be paid by the customer.

No refund, exchange, or store credit will be issued for QC-failed returns.

Damaged / Defective / Wrong Item Received

We’re very careful with packing and dispatch, but in rare cases:
If you receive a damaged, defective, or wrong product:

  1. Record a single unboxing video at the time of opening the parcel.

  2. Ensure the video clearly shows:
    – Outer packaging with label
    – Opening of the package

    – Product and the specific damage/issue

  3. Share the video with us via WhatsApp or Email within 24–48 hours of delivery.

  4. Our team will review and:
    – Approve an exchange, store credit, or refund as applicable, or

    – Provide further guidance if more details are needed.

Without a clear unboxing video shared within 24–48 hours, we may not be able to accept claims for damage/defect/wrong item.

 

Cancellations & Order Changes

  • Orders once placed may not be editable (size/colour changes) if already processed or shipped.

  • Cancellation requests will be considered only if the order has not been dispatched.

  • For prepaid orders cancelled before dispatch, refund will be made as per our refund timelines and policy.

Important Notes & Rights

  • Nazmi Boutique reserves the right to refuse any return if it does not meet the conditions stated in this policy.

  • All decisions taken by Nazmi Boutique regarding returns, exchanges, QC results, and refunds are final and binding.

  • Policies may be updated or modified from time to time. Please refer to this page for the latest version before placing your order.

Need Help?

If you have any questions or doubts about our Return Policy, feel free to contact us:

  • WhatsApp: +91 99959 47709

  • Email: nazmiboutique1@gmail.com

  • Subject Line Suggestion: “Return/Exchange – [Your Order ID]”

We’re always happy to assist you and ensure a smooth shopping experience with Nazmi Boutique – Fashion Store. 💛